KickingHorse® Welder USA warranty policy

Effective August 1st, 2004,revision at April 1st, 2019.

LIMITED WARRANTY - Subject to the terms and conditions below, KICKINGHORSE® WELDER USA endeavors to provide high quality products and product support to its customers and therefore backs up all of its new products purchased from KICKINGHORSE® WELDER USA or any authorized KICKINGHORSE® WELDER USA distributors after the effective date of this limited warranty and is free of defects in material and workmanship at the time it is shipped. THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE FACE OF THE KICKINGHORSE® WELDER USA WARRANTY. KICKINGHORSE® WELDER USA DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE PRODUCTS, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. IN THE UNITED STATES, SOME STATES DO NOT ALLOW THE EXCLUSION OF THE IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.

KICKINGHORSE® WELDER USA shall honor warranty claims on warranted equipment listed below in the event of such a failure is due to manufacturing defect and within the warranty time periods. All warranty time periods start on the date that the equipment was shipped to the original retail purchaser, or one year after the equipment is sent to a USA distributor, whichever occurs first.

(1) 1 (one) Years - Parts and Labor

Power Sources.
Wire Feeders.

(2) 90 Days - Parts (No Labor)

Guns.
Remote Controls.
Accessory Kits.
Replacement Parts (No labor).

KICKINGHORSE® WELDER USA's limited Warranty shall not apply to:

Consumable components; such as contact tips, cutting nozzles, contactors, brushes, slip rings, relays or parts that fail due to normal wear.

All limited warranties are void for, and KICKINGHORSE® WELDER USA does not warrant in any way, any product that evidences misapplication, improper installation, abuse, lack of maintenance, negligence in use or care, abnormal use, alteration of design, use of incompatible or corrosive chemicals, and/or servicing, installation of parts, or repairs by anyone other than KICKINGHORSE® WELDER USA or a KICKINGHORSE® WELDER USA authorized distributor or service center. KICKINGHORSE® WELDER USA may make changes in products it manufactures and markets at any time; these changes are made without obligation to change, retrofit, or upgrade any product previously sold or manufactured.

KICKINGHORSE® WELDER USA'S PRODUCTS ARE FOR HOME/HOBBY USE AND PERSONS TRAINED AND EXPERIENCED IN THE USE AND MAINTENANCE OF WELDING/PLASMA CUTTING EQUIPMENT.

In the event of a warranty claim covered by this warranty, the exclusive remedies shall be, at KICKINGHORSE® WELDER USA's option: (1) repair; or (2) replacement; or, where authorized in writing by KICKINGHORSE® WELDER USA, in appropriate cases, (3) the reasonable cost of repair or replacement at an authorized service station; or (4) payment of or credit for the purchase price (less reasonable depreciation based upon actual use) upon return of the goods at customer's risk and expense. No compensation or reimbursement for transportation costs of any kind will be allowed.

LIMITATION OF DAMAGES: THE REMEDY OF REPLACEMENT OR REPAIR OF ANY DEFECTIVE GOODS SHALL BE THE EXCLUSIVE REMEDY UNDER ANY WARRANTY MADE BY KICKINGHORSE® WELDER USA, WHETHER EXPRESS OR IMPLIED. IN NO EVENT SHALL KICKINGHORSE® WELDER USA BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES, PROPERTY DAMAGES, OR PERSONAL INJURIES.

ANY EXPRESS WARRANTY NOT PROVIDED HEREIN AND ANY IMPLIED WARRANTY, GUARANTY OR REPRESENTATION AS TO PERFORMANCE, AND ANY REMEDY FOR BREACH OF CONTRACT TORT OR ANY OTHER LEGAL THEORY WHICH, BUT FOR THIS PROVISION, MIGHT ARISE BY IMPLICATION, OPERATION OF LAW, CUSTOM OF TRADE OR COURSE OF DEALING, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR PARTICULAR PURPOSE, WITH RESPECT TO ANY AND ALL EQUIPMENT FURNISHED BY KICKINGHORSE® WELDER USA, IS EXCLUDED AND DISCLAIMED BY KICKINGHORSE® WELDER USA.

If any provision or portion of this limited warranty policy is found to be unenforceable, then the remaining provisions and portions shall remain valid and enforceable. If any provision or portion of this limited warranty policy is found to be limited by law, then that provision or portion shall be construed to make it effective within the bounds of law.

When there is a warranty issue:

  1. Contact customer service or Submit warranty claim online.

  2. Receive prepaid return label through email.

  3. Drop off to any UPS store location.

  4. Wait for the refund or replacement.

For the location of the return in the United States, please telephone toll free ☏ 866.686.5088 or visit www.kickinghorsewelders.com.

Activate KickingHorse® warranty for your KickingHorse® product now.
(If your product is purchased in Canada, please go to KickingHorse® Welder Canada website for activation.)

North America kickingHorse® warranty service portal.

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